It is a problem with quality not quantity. Our lacrimal glands make tears that mix with mucous and oil from neighboring oil ( meibomian ) glands to create a sticky mixture for lubricating the eye. If the oil or mucous is deficient, the salty water made in lacrimal glands does not stick to the eyeball and it overflows. I like to give an analogy of windshield wiper fluid. One cannot replace it with water.
So a problem with dry eyes can, in most cases, be addressed by improving the flow of the meibomian glands. These glands open into the eyes through small pores located in linear fashion just behind and parallel to our lash lines both in the upper and lower eyelids. These pores are tiny and hence easy to get clogged with the oil.
Once you understand the mechanism as stated above you will understand why warm soaks and cleaning the eyelid margins with baby shampoo work. Occassionally the problem is complicated by a chronic inflammation ( redness, swelling) of the eyelids by bacterial infection or by unknown causes. These people need additional brief courses of antibiotic eyedrops or antinflammatory agents (restasis) to curb the inflammation.
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